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Refund Policy

A legal disclaimer

Refund Policy - the basics

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

Below are some examples of common exceptions: 

  • Discounted items are final and cannot be returned or exchanged.

  • Returned items must have tags still on and be returned in original product packaging.

  • Returned items must have no visible signs of wear or use.

To initiate a return, please complete the following steps:

Your steps should be laid out clearly, linking to relevant pages, such as your online portal.

  1. Reply to your order confirmation email to request which products you would like to return.

  2. Print the prepaid return shipping label that you will receive by email.

  3. Send all items back to us using the label provided.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

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